Policy

The Photogenic Promise

Photogenic knows how important it is to have reliable equipment. When you’re with a client on a shoot is no time to find a weak link with your gear. Time is too valuable, and shoots are too short as it is. We believe we manufacture the best lighting equipment and we stand behind our products, our service, and you—our customer.



Product Warranties

  • PowerLights (Solair & PL2 Series) – Two years from date of purchase
  • StudioMax III One year from date of purchase
  • PhotoMaster & FlashMasterTwo years from date of purchase
  • MiniSpot, DigiLights “CL”, Horizon & Skylighter – Two years from date of purchase 
  • Photoflood Lights “FL” – One year from date of purchase
  • Flashtubes, light stands, light accessories, light cases, posing tables & posing stools
    One year from date of purchase
  • Modeling lamps – Covered for initial use failures only
  • Umbrellas, soft boxes & reflectors – 30 days from date of purchase
  • Master Rail – Two years from date of purchase
  • Special-engineered products and service parts – 90 days from date of manufacture/repair

Photogenic warrantees that products are free from defects in materials and workmanship and will repair or replace, at our choice, any defective products. This warranty does not cover damages caused by shipping, product abuse or use other than the intended photographic applications. Any product modifications will render this warranty void.
The exclusive remedy under any and all warrants and guarantees expressed or implied is limited to repair and/or replacement as provided herein. Photogenic shall not be liable for damages from loss of equipment use, consequential or incidental.

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